Single Financial Guidance Body

About the Single Financial Guidance Body

The Single Financial Guidance Body (SFGB) creates one organisation from the three existing providers of government-sponsored financial guidance:

  • The Money Advice Service
  • The Pensions Advisory Service
  • Pension Wise

bringing together for the first time the provision of debt advice, money guidance and pensions guidance. The SFGB will be funded by levies on both the financial services industry and pension schemes. The new body will be sponsored by the Department for Work and Pensions, but will also engage with the Treasury, which is responsible for policy on financial capability and debt advice.

Single Financial Guidance body Purpose

A new single body provides an opportunity to deliver a more streamlined service to people, providing easier access to the information and guidance they need to help them make effective financial decisions throughout their lives.

    The new Single Financial Guidance Body (SFGB) will have five core functions:
  • Pensions guidance - to provide information to the public on matters relating to workplace and personal pensions.
  • Money guidance - to provide information designed to enhance people's understanding and knowledge of financial matters and day-to-day money management skills.
  • Debt advice - to provide people in England with information and advice on debt.
  • Consumer protection - enabling the SFGB to work with Government and the Financial Conduct Authority (FCA) in protecting consumers.
  • Strategy - work with the financial services industry, devolved authorities and the public and voluntary sectors to develop a national strategy to improve people's financial capability, help them manage debt and provide financial education for children and young people.

    The new SFGB body will be founded on three core principles. It will:
  • Be people-focused - putting the user experience at the heart, allowing the organisation to adapt to people's changing needs and to prioritise services, where appropriate, for particular groups.
  • Deliver value for money - providing a first-class service, avoiding duplication and delivering in the most cost-effective way.
  • Be sustainable - focusing on building an organisation that is fit for the future and empowered to keep pace with an ever-changing environment.

Transition

In January 2019, all staff from the current three organisations will be brought under the banner of the Single Financial Guidance Body (SFGB) organisation and new Board. The staff and activities of all three services will transfer to the SFGB, to enable a continuity of service (business as usual) for consumers.

The immediate priority will be to ensure a smooth transition for staff and no interruption of service for the customer. As 2019 progresses, a name will be sought for the SFGB. A new outreach strategy will also be developed, which will include a new integrated service offer and enhanced partnership working with the wider industry, employers and key stakeholders.

Main Board

The Single Financial Guidance Body (SFGB) board will be responsible for:

  • Setting and delivering the SFGB's strategic aims and objectives within the agreed policy and resources framework agreed with Ministers.
  • Overseeing the budget and financial operation, ensuring SFGB complies with the statutory and administrative rules for the use of public money
  • Ensuring that effective arrangements are in place to provide assurance on governance, risk management and internal control.


THE TEAM

The new organisation will be overseen by:

  • Chairman:  Sir Hector Sants
  • Non-Executive Directors:  Ann Harris / Mike Dailly / Tim Jones / Professor Elaine Kempson / Moray McDonald

  • Executive Directors:

    • Chief Executive:  John Govett
    • Chief Finance Officer:   Helen John
    • Chief Operating Officer:   TBA

    SFGB Full Management Team:

    • Chief Executive:   John Govett
    • Chief Finance Officer:   Helen John
    • Chief Operating Officer:   TBA
    • Strategy & Insights Director:   TBA
    • Digital, IT & Marketing Director::   TBA
    • Partnership & Commissioning Director:  TBA
    • People, Skills & Culture Director:  TBA
    • Board Secretary:  TBA

We are recruiting for most of these management team roles now and you can view current vacancies on the GreenPark Recruitment microsite

View Current Vacancies

CONTACT US:

Call 0115 9659570

Or

E-mail us at Contact@SingleFinancialGuidancebody.org.uk

Terms and Conditions

General

The following terms and conditions apply to all sections and pages under the singlefinancialguidancebody.org.uk website and, where relevant, to other services provided by us. Additional terms and conditions may also apply to other services provided by us and these are set out below and/or will be explained or made available to you if you use these services. Please read these terms and conditions carefully. They govern our relationship with you in relation to this website. By using or accessing any part of this website you will be deemed to have accepted these terms in full. If you do not accept these terms and conditions please do not continue to use this website. We may modify these terms and conditions by posting an updated copy of them on this website from time to time. You should check this website from time to time to review the current terms and conditions. By continuing to use this website you agree to the amended terms and conditions.

Information about us

We are the Single Financial Guidance Body. You can contact us by e-mail at Contact@SingleFinancialGuidancebody.org.uk. The website to which these terms and condition apply and for which we are responsible is singlefinancialguidancebody.org.uk and all related micro-sites. This website has not been approved by the FCA or by any financial regulatory authority of any other state or jurisdiction. Your use of this website and our intellectual property rights All tools and information available on this website are provided as a free resource and may not be used for commercial purposes of any kind without our prior written consent. For the avoidance of doubt, the use of this website by advisers seeking information to assist clients is not considered to be commercial or quasi commercial use. Written requests to use the information available on this website for commercial purposes may be submitted via email to Contact@SingleFinancialGuidancebody.org.uk or by letter to "Customer enquiries" at the Single Financial Guidance Body registered address above. We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely. Unless otherwise stated we own the copyright and any other intellectual property rights in all material on this website and in our publications (or are licensed to use the same). Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on this website, as well as other content such as articles and other text. All downloadable information materials on this site are licensed for non-commercial use under the Creative Commons Attribution-NonCommercial-No Derivs 2.0 UK: England & Wales Licenseopens in new window. Under the terms of this licence you must not alter, transform, or build upon these materials, use these materials for commercial use and you must identify the Single Financial Guidance Body as the author of these materials.

Our liability to you

Whilst we try to ensure that the information on this website is current and correct no undertaking, representation, warranty or other assurance, express or implied, is made or given by or on behalf of the Single Financial Guidance Body or any of our partners, employees, agents or advisers or any other person as to the reliability, accuracy or completeness of the information, opinions, advertising, data or other materials contained on this website or the advice given by our advisers and no responsibility or liability is accepted by any of them for any such information, opinions, advertising or data. We are not liable for any damages (including, for example, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use: the Single Financial Guidance Body website or any material contained within, or from any action or decision taken as a result of using this website. These terms and conditions do not exclude or limit our liability (if any) to you for: - Personal injury or death resulting from our negligence - Fraud and fraudulent misrepresentation, or - Any matter for which it would be illegal for us to exclude or to attempt to exclude our liability.

Availability of this website

Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time. We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use. We do not control other websites linked to or from this website and we are not responsible for the contents of them, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any other websites.

Information on this website

The Single Financial Guidance Body is not regulated by the Financial Conduct Authority and the Single Financial Guidance Body does not provide a regulated service. The information and tools that the Single Financial Guidance Body provides are generic and should be of general assistance to you in managing your finances. However, the Single Financial Guidance Body cannot recommend specific financial products and always recommends that you seek further information from an independent financial adviser, and/or further information from the providers of specific financial products. Please note that the tools on the Single Financial Guidance Body website are not and can never be a substitute for you thinking about your own circumstances and priorities. You should not buy, sell or change the terms of a product purely on the basis of any resources on the website. If you need regulated financial advice, consult a professional financial adviser. Whilst we try to ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. We are under no responsibility to provide you with access to any additional information or to update this website, even if inaccuracies become apparent. No person, especially those who do not have professional experience in matters relating to investments, may rely on the contents of this website. Retail investors should not enter this website, rely on or act upon its contents. No responsibility is accepted by us or any of our partners for any action taken on the basis of the content of this website (to the extent permitted by applicable laws/regulatory rules). Our liability to you as explained above remains unaffected by this.

Contracting online

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website. If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that the terms of that contract are acceptable to you and to take legal advice if necessary.

Prohibitions on your use of this website

You may not use this website for any purpose that is unlawful or prohibited by these terms and conditions. In particular, but not exclusively you are prohibited from posting or transmitting to or from this website any material: - That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience - For which you have not obtained all necessary licences and/or approvals - Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the intellectual property rights of any third party, in any country in the world, or - Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.

Personal information

We regard the privacy of our users as very important and any personal information which is provided to the Single Financial Guidance Body will be dealt with in accordance with our terms and conditions and privacy notice. Any personal information you provide to us will be treated in accordance with applicable data protection law, including the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR”"), any implementation of GDPR into UK domestic law and any amendments to applicable data protection law. We will not try to sell you anything and you will not receive unsolicited telephone calls or mail from us or any third parties as a result of personal data being provided to us.

Other applicable terms

Any contractual and non-contractual obligations and other matters arising from or connected with these terms and conditions shall be governed by English law and these terms and conditions shall be construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms and conditions. Any provision of these website terms and conditions which is, or may be, void or unenforceable shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect any other provision of these website terms and conditions.

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Privacy Policy

Personal information

We regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with our terms and conditions. Any personal information you provide to us will be treated in accordance with applicable data protection law, including (when implemented) the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), any implementation of GDPR into UK domestic law and any amendments to applicable data protection law. We will not try to sell you anything and you will not receive unsolicited telephone calls or mail from us or any third parties as a result of personal data being provided to us.

Terms and Conditions

Please refer to the Terms and Conditions for more information on the terms of use on this website.

What personal information do we collect?

We may collect and use the following information:


What will we do with your personal information?

How we use your personal data depends upon whether the data is being automatically generated, or whether you have given consent to be contacted by us. By using this website and submitting your information to us, you agree to us using your personal information in accordance with these terms and conditions. We will not use your personal information for any other purposes We use aggregated automatically generated non-personal user data to improve our service. For example, we analyse automatically generated information to assess matters such as where in the country users come from, what type of questions users are asking, which part of the website they have visited and whether we were able to give them information that was useful. We also use automatically generated data (by cookies) to ensure that the information we send to that user's web-browser is relevant to that user's needs. In the event that you correspond with us, we may use your personal information to reply to any correspondence you have sent us, for quality, training and evaluation purposes, to help us monitor and improve the Single Financial Guidance Body, to provide you with information concerning money matters that are relevant to your circumstances. By corresponding with us, you agree to us using your personal information in these ways. We will not use your personal information for any other purposes. At times, we also want to hear users' views on the Single Financial Guidance Body and any improvements they might suggest and we commission independent research agencies to ascertain user's reactions and opinions. If you consent to be contacted to provide your opinions on your experience with the Single Financial Guidance Body we will pass on your contact details to a research agency who will get in touch with you to see if you would like to engage in further research. Neither we nor our appointed agency will try to sell you anything. If we would like to use your personal information for any other purpose than those stated above, we will contact you to ask for your consent before doing so.

Cookies

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List of Cookies

Below is a list of the cookies we use on this site, Last Update: 30 Sept. 2018

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Who will see your information?

All personal information that you provide to us will be fully protected in accordance with the GDPR and Data Protection Act 1998 and will be held confidentially. The only people with access to it will be those initially providing the advice and information to you and those involved in providing, evaluating or managing the Single Financial Guidance Body. If you use the Single Financial Guidance Body website, we may pass on your personal information if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or for the purposes of the prevention or detection of a crime. How do we protect your personal information? We make every effort (through appropriate physical, organisational and technological measures) to ensure that your personal information is held securely and to safeguard against unauthorised access to your personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information after we have received it, however you acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted. Amending or requesting a copy of your personal information Please notify us by email to Contact@SingleFinancialGuidancebody.org.uk. If you have provided us with personal information and you do not wish it to be used as described below, you believe that the information we hold about you is incorrect or if you wish to see which information we hold about you as a result of your contact with us. To make a formal Subject Access Request (SAR) please submit your request via email to Contact@SingleFinancialGuidancebody.org.uk or directly by post.

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