Reports | The Money and Pensions Service- Part 2

The Pension Wise 2018/19 Service Evaluation Report, published in partnership with Ipsos Mori, is a very positive endorsement of the service and its delivery partners. Since launching in 2015/16, Pension Wise has increased transaction volumes over two and a half times, whilst maintaining excellent satisfaction and advocacy levels and the many positive impacts on the knowledge and...

The UK Strategy for Financial Wellbeing establishes five “agendas for change” and sets goals to be achieved by 2030. One of these is two million more children and young people (CYP) getting a meaningful financial education by 2030. To support this aim, the Money and Pensions Service has conducted a nationally representative survey of the financial knowledge, attitudes and behaviours of 7- to...

The Money and Pensions Service (MaPS) has developed a new communication system based on behavioural science, designed to reduce the number of clients missing appointments across the debt advice sector. MaPS supported eight participant organisations to implement the intervention which resulted in a significant reduction in the number of missed appointments (‘no-shows’) by almost one...

The report introduces the pressing financial capability challenges facing the UK population and why this should be a priority for retail banking providers. It highlights some of the existing features of current and savings accounts that can improve customers’ financial capability and wellbeing, while also setting out ways retail banking firms can better help their customers. Download the...

Pension Wise service evaluation 2018/19: Experiences and outcomes of customers

UK Children and Young People’s Survey – Financial Capability 2019

Reduce missed debt advice appointments using behavioural science

Transforming customer wellbeing – what can retail banking do to build financial capability?

Coronavirus and personal finances