For general enquiries
Phone: 01159 659570
For media enquiries (journalists only)
The MaPS press office is open from 8.00am to 6.30pm on weekdays.
The press phone should only be contacted for urgent media enquiries outside of these hours. Any other requests will be responded to the following working day.
Phone: 020 8132 5284
We regret we cannot take sales and marketing enquiries or transfer to the switchboard.
To make a complaint
We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our complaints policy (PDF) sets out how we will handle your complaint.
For any other complaints, please email email@example.com or write to us at: the Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.
We will send you an acknowledgement within five working days and reply to you within 20 working days.
To ensure that we learn from the feedback we receive, our board gets regular reports summarising any complaints and comments we have received and the actions we have taken.
Accessing your information
To access the personal information we hold about you please either contact the Data Protection Officer (DPO) directly via email, or complete a Subject Access Request (SAR) form and return to us.
Please email firstname.lastname@example.org or post to: Data Protection Officer, The Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.