Cookie Policy

How we use cookies

What are cookies?

We want all of our services to be easy to use, useful and reliable. This includes the online services for the Single Financial Guidance Body and associated organisations:

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, such as remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

First-party cookies

First-party cookies are set by the website you are visiting, and they can only be read by that site.

Third-party cookies

Third-party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example, YouTube, and these sites may set their own cookies.

More significantly, a website might use a third-party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to the Single Financial Guidance Body group of organisations (The Money Advice Service, The Pensions Advisory Service and Pensionwise) website.

Session cookies

Session cookies are stored only temporarily during a browsing session and are deleted from the user's device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

How can I control my cookies?

Browser controls

You can use your web browser (e.g. Internet Explorer) to:

Where to find information about controlling cookies

Browser

Guidance

Internet Explorer

Microsoft help - How to delete cookie files in Internet Explorer

Chrome

Chrome help - Manage cookies

Firefox

Firefox help - Give certain websites the ability to store passwords, set cookies and more

Safari

Safari 5.1 (OS X Lion): Manage cookies

Opera

Opera browser - Cookie tips

What type of cookies do we use?

First-party cookies

We use a number of cookies to support site functionality, and to analyse and compare who visits the sites within the SFGB group and which sort of device they use. From this, we can design better services and visitor experiences. The following table shows the cookies we use, their use, when they expire and their category:

Cookie name

Use

Typical content

Expiry

public-website_session

Session identifier

BAh7CEkiD3Nlc3Npb25faWQGOgZFRk kiJWY4MGQwN2Y5ZjNiZjBhZjNkMjYx ZmExNjk0MDAzZmM0BjsAVEkiE3VzZX JfcmV0dXJuX3RvBjsARiIgL2VuL2Fy dGljbGVzL21hbmFnaW5nLW1vbmV5SS IQX2NzcmZfdG9rZW4GOwBGSSIxQ0s1 Qmc4dGd1dzFDTVVxYUdXNklFUk5QaU RFVkdoSlJ2ellQczlqVnhJQT0GOwBG -21c1ddf4e19d067dcb30de32de40e a456ea1d9b5

Session

_web_tracking

Session identifier (cross session) sent to IPS for user tracking

b9f1f00ec4c8a00d47d0b133c9cf63bf

1 year

_jid

Session identifier

1335776339539805355

Session

cookietest

Tells the health check whether you have cookies and Javascript enabled in your browser

true

Session

js_enabled

Tells the health check whether you have cookies and Javascript enabled in your browser

true

Session

HasClickedExternalLink

Tells the health check if you have clicked on an external link. This is so we can warn you if you are leaving our website

Session

qHistory_temp

Temporarily remembers the answers to your questions while you are using the health check and allows us to give you your action plan. This cookie is automatically, so no-one else can see the answers you gave

17032

20120628

False#Q0A

17033

HAPPY

20120628

17036#

Session

ActionPlanState

Remember which parts of your action plan are currently expanded so if you register and come back to the health check later on it will be as you left it

30 days

cm_vid

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_medium

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_sid

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cd_campid

Help us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_mid

Help us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

_cookie_notice

Stores that you have been presented with the cookie notice

y

1 day

_cookie_dismiss_newsletter (Inactive)

Indicates whether the sticky newsletter footer should be displayed or not. (Inactive)

hide

1 month (Inactive)

_cookie_submit_newsletter (Inactive)

Indicates whether the sticky newsletter footer should be displayed or not.(Inactive)

hide

Permanent (30 years) (Inactive)

UZ_TI_dc_value

Saves a message to remember if you've taken a survey or dismissed it

Session

UZ_TI_S_{id}

Identifies a survey you have been shown

Session

seen_cookie_message

Saves a message to let us know that you have seen our cookie message

1 month

_cfduid

Overrides security settings if your machine is trusted

Session

WT_FPC

Cookie set by WebTrends analytics service, used to track and report on visitor behaviour on a site for performance improvement

1 year

utmz

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance.

6 months

__atuvc

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

2 years

tpas-accessibility-questionnaire

Permanent

Third-party cookies

We use a number of cookies to support site functionality, and to analyse and compare who visits our sites and which sort of device they use. From this, we can design better services and visitor experiences. The following table shows the cookies we use, their use, when they expire and their category:

#

Cookie name

Use

Typical content

Expiry

1

JSESSIONID

.nr-data.net

Used to track anonymous user sessions.

Never

2

AMP_TOKEN

Google Analytics

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, in-flight request or an error retrieving a Client ID from AMP Client ID service.

30 seconds to 1 year

3

_ga

Google Analytics

This helps us count how many people visit the site by tracking if you've visited before.

2 years

4

_gid

Google Analytics

This helps us count how many people visit the site by tracking if you've visited before.

24 hours

5

_gat

Google Analytics

Used to manage the rate at which page view requests are made.

2018-11-19T13:00:53.000Z

6

__utmb

Google Analytics

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

7

__utma

Google Analytics

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

8

__utmv

Google Analytics

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

9

__utmt

Google Analytics

Used to throttle request rate.

10 minutes

10

engaged

Google Analytics

Never

11

ajs_anonymous_id

Hotjar

Counts how many people visit the site by tracking if you have visited before.

1 year

12

_hjDonePolls

Hotjar

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

365 days

13

_hjClosedSurveyInvites

Hotjar

This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

14

_hjMinimizedPolls

Hotjar

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

15

_hjMinimizedTestersWidgets

Hotjar

This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

16

_hjDoneTestersWidgets

Hotjar

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

365 days

17

_hjIncludedInSample

Hotjar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

365 days

18

_hjShownFeedbackMessage

Hotjar

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

365 days

19

iz_uh_ps

Informizely

History data is stored in the persistent cookie.

2019-11-19T12:54:26.000Z

20

iz_sd_ss

Informizely

Session data is stored in the session cookie.

Never

21

iz_uh_ps and iz_sd_ss_

Informizely

The Informizely's survey widget stores anonymous data about a visitor that is needed for making decisions about when to show a survey, like the number of site visits and survey views. History data is stored in the persistent cookie "iz_uh_ps" and session data is stored in the session cookie "iz_sd_ss".

22

ajs_anonymous_id

New Relic

Counts how many people visit the site by tracking if you have visited before.

1 year

23

jessionid

New Relic

Used to store a session identifier so that New Relic can monitor session counts for an application.

Never

24

OptanonAlertBoxClosed

Optimizely

It enables the website not to show a specific message more than once to a user.

1 year

25

OptanonConsent

Optimizely

Enables prevention of cookies in each category from being set in the user's browser, when consent is not given.

1 year

26

optimizelyBuckets

Optimizely

Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience.

6 months

27

optimizelySegments

Optimizely

Holds audience segmentation information for a visitor.

6 months

28

optimizelyEndUserId

Optimizely

This cookie is a unique user identifier.

6 months

29

optimizelyPendingLogEvents

Optimizely

Used as a cache of a user's actions between tracking calls. When the tracking call is made the cookie will be wiped.

7 months

30

whoson

Whoson

Enables websites to engage with visitors via text-based chat whilst they are on the site.

31/12/2020

31

CONSENT

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

20 years

32

GPS

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

1 day

33

PREF

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

2 years

34

VISITOR_INFO1_LIVE

YouTube

Allow YouTube to collect usage information for YouTube hosted videos used to collect anonymous statistics and performance data for embedded YouTube videos on our website.

6 months

35

YSC

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

Never

We use a number of suppliers who may also set cookies on their websites on its behalf. The Single Financial Guidance Body or organisations within this group do not control the dissemination of these cookies. You should check the third-party websites for more information about these.
If you want us to stop using personal information we've collected via cookies on our websites, you should change your cookie settings. In some cases, we might decide to keep information, even if you ask us not to. This could be for legal or regulatory reasons, so that we can keep providing our products and services. We will always tell you why we keep the information.

Other useful information

A number of websites provide detailed information on cookies, including: