Who we are

The Money and Pensions Service’s vision is “Everyone making the most of their money and pensions.

We are an arm’s-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. We deliver this across five core functions.

We are funded by levies on both the financial services industry and pension schemes.

To find out more about our plans for the coming year – read our business plan.


Looking for money or pensions help?

Pension Wise, The Pensions Advisory Service and the Money Advice Service all offer support and guidance for people looking to talk about money and pensions.

Penwionwise logo

Pension guidance for over 50s with a personal or workplace pension

0800 138 3944 Find out more
The Pensions Advisory Service logo

Free and impartial pensions guidance on workplace and personal pensions for everyone

0800 011 3797 Find out more
The Money Advice Service logo

Money guides, tools and calculators to help improve all your finances

0800 138 7777 Find out more

We deliver across five core functions

Our five core functions

  1. 1. Pension guidance

    We provide information to people about workplace and personal pensions. In 2019/20  our trained pensions experts will help 290,000 people with their pensions queries along with expert help on our website at pensionsadvisoryservice.org.uk.

    We will also support 205,000 people aged 50+ to make decisions on their defined contributions pension pots through our Pension Wise service at pensionwise.gov.uk

  2. 2. Debt advice

    We provide people in England with information and advice on debt and are the biggest funder of free debt advice.

    In 2019/20 we will continue to work with our delivery partners to support 560,000 customers to get free and effective advice while driving up the quality of debt advice and providing training and support to advisers on the ground.

  3. 3. Money guidance

    We provide information designed to enhance people’s understanding and knowledge of financial matters and day-to-day money management skills.

    In 2019/20 we will provide free, impartial money guidance to millions of people through our website moneyadviceservice.org.uk, our call centre and our webchat service.

  4. 4. Consumer protection

    We will work with government and the Financial Conduct Authority (FCA) in a new remit to protect consumers against financial scams.

    We will support the efforts of the wider financial services industry to protect consumers and begin to gather and share actionable insights to help the sector decide where best to prioritise its efforts.

  5. 5. Strategy

    We will focus the efforts of everyone working on financial capability with children and young people and delivering debt advice.

    In 2019/20 we will publish a national strategy with the goal of driving significant, coordinated change over the longer term, building on the work of the Financial Capability Strategy for the UK.

Sir Hector Sants


” The new organisation has a clear mission to help everyone manage their personal finances as well as their circumstances allow across the nation. We are creating an organisation which is seen as transparent, accountable, effective and above all respected by all, working hand-in-hand with the industry, our staff and our partners.”

Caroline Siarkiewicz

Chief Executive

“A new single body provides an opportunity to deliver a more streamlined service to people, providing easier access to the information and guidance they need to help them make effective financial decisions throughout their lives.”

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Coronavirus and personal finances

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